$ cat REFUND.md

Refund Policy

Last updated: November 8, 2026

Short version: full refund any time until artelo run completes the landing recipe end to end, plus 14 days. No questions asked.

This policy applies to Artelo founding licenses (Solo and Team) sold on artelo.space by Individual Entrepreneur RomarioDeveloper, the Republic of Kazakhstan ("Artelo", "we", "us"). Payments and refunds are processed by our reseller and merchant of record, Polar Software, Inc. ("Polar").

Founding guarantee (while Artelo is pre-alpha)

Founding guarantee: full refund any time until artelo run completes the landing recipe end to end, plus 14 days.

In detail: in addition to Section 2, while Artelo is pre-alpha you can get a full refund, no questions asked, at any time until the first release in which artelo run completes the landing recipe end to end, and for 14 days after that release. We will announce that release by email and in the changelog. Whichever window ends later applies. Requests work exactly as in Sections 4 and 5.

1. Reservations cost nothing

Reserving a founding spot is free. No payment details are collected, so there is nothing to refund. If you change your mind, just ignore our emails or ask us to delete your reservation.

2. 14-day refund, no questions asked

You can get a full refund of the amount you paid, for any reason or no reason, within 14 days after the later of these two dates:

• the day you paid; or
• the day we first gave you access to the private Artelo repository.

This means:

• If you get access right away, you have 14 days from your purchase.
• If you bought before early access opens (pre-sale), you can get a refund at any time before your access opens, and for 14 days after it opens.

You do not need to explain why. Feedback is welcome but never required.

3. If we miss the early-access date

If you bought during the pre-sale and early access has not opened by the date shown on the product page when you bought, you can get a full refund whenever you ask, even after that date. If we cancel the project before your access opens, we will refund everyone who paid without being asked.

4. How to request a refund

Email hello@artelo.space from the address you used at checkout, with the subject "Refund". Including your order number from the receipt helps, but it is not required.

You can also request a refund through the link in your Polar receipt or the Polar customer portal, if available.

5. What happens next

• We confirm and issue the refund within 3 business days of your request.
• The refund goes back to your original payment method through Polar, including any sales tax or VAT you paid. Your bank may take 5–10 business days to show it.
• We cover the payment processing fees. You get back exactly what you paid.
• Your license ends and your access to the private repository is removed. Please delete any copies of the source code you made.

6. Team licenses and discounts

• A Team license is refunded as a whole. We do not offer partial refunds for unused seats.
• If you paid a discounted price, the refund is the amount you actually paid.

7. After the refund window

After the 14-day window (and, where it applies, after the founding guarantee ends), payments are generally non-refundable, because you have had full access to the source code. If something is seriously wrong, for example you were charged twice or the Product you received does not match its description, email us and we will fix it or refund you.

8. Before opening a chargeback

Please email us first. A refund through us is faster for you than a bank dispute, and we will not ask you to justify it within the refund window.

9. Your legal rights

This policy adds to your rights under consumer law. It does not replace them. If the law of your country gives you more, you get more.

10. Not covered

Custom setup and implementation services ("Setup") are agreed separately in writing, are not sold through our checkout, and have their own payment and refund terms in that agreement.

Contact

Individual Entrepreneur RomarioDeveloper, the Republic of Kazakhstan
Email: hello@artelo.space

Related: Terms of Service · Privacy Policy